Return policy

Last Updated: [Insert Date]

At Sassy Messy, we strive to provide high-quality skincare and beauty products. Due to the nature of cosmetic items, our return policy is designed to ensure safety and hygiene.

1. Returns Eligibility

We accept returns only under the following conditions:

  • Product is damaged, defective, or incorrect

  • Request is raised within 24–48 hours of delivery

  • Product is unused, unopened, and in original packaging

🚫 Non-returnable items:

  • Used or opened products

  • Products purchased on sale or discount

  • Items without original packaging

2. Return Process

To request a return:

  1. Email us at [Your Email] with:

    • Order ID

    • Product details

    • Clear photos/videos of the issue

  2. Our team will review and respond within 24–48 hours

  3. If approved, we will arrange a pickup or guide you on return shipping

3. Refund Policy

  • Once the returned product is received and inspected, your refund will be processed

  • Refund will be issued to the original payment method

  • Refund processing time: 5–7 business days

4. Replacement Policy

  • We offer free replacement for damaged or incorrect products

  • Replacement will be shipped after verification

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • If still not received, contact us at [Your Email]

6. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order

  • Once shipped, orders cannot be cancelled

7. Contact Us

For return or refund-related queries:

  • 📧 Email: [Your Email]

  • 📞 Phone: [Your Phone Number]